The Zaawy application and website (“Platform”) are made available to you by Zaawy.com and/or its affiliates (hereinafter referred to as the “Company”, “We”, “Us”, or “Our”). We respect your privacy and are committed to protecting it through compliance with this privacy policy (“Privacy Policy”/“Policy”). This Policy, among other things, describes: (i) the type of information that the Company may collect from you when you access or use its websites, applications, and other online services (collectively the “Services”); and (ii) the Company’s practices for collecting, using, maintaining, protecting, and disclosing that information.

We encourage you to read this Policy carefully to understand the Company’s policies and practices regarding your information. By accessing or using Our Services and/or registering for an account with the Company, you expressly agree to be bound by the terms of this Privacy Policy and consent to the Company’s collection, use, disclosure, and retention of your personal information as described here.

This Policy is incorporated into and subject to Our Terms and must be read harmoniously with the Terms. All capitalized terms used and not defined herein shall have the meaning assigned to them under the Terms. This Policy is an electronic record under applicable Indian data privacy laws, including the Information Technology Act, 2000, and does not require any physical or digital signature.

This Policy may change from time to time. Your continued use of the Services after any changes signifies your acceptance of those changes. Please review the Policy periodically for updates.

Applicability of the Policy
This Policy applies only to information that the Company collects through its Services, including email, text, and other electronic communications sent through or in connection with the Services. This Policy does not apply to information collected by third parties that you may interact with in connection with the Services. We encourage you to consult such third parties directly about their privacy practices.

Collection of Information
Some Services may be used without revealing personal information, while others require it. We may also collect ‘Non-Personal Information’ that cannot identify you (such as pages viewed). To access certain features, you may need to submit ‘Personally Identifiable Information’ (PII), such as your name, email address, mobile number, date of birth, address, gender, payment details, Aadhaar/PAN (if required for compliance), and other profile-related information. You are responsible for ensuring that the information you provide is accurate.

We may collect information (i) directly from you; (ii) automatically as you navigate the Platform (including cookies, IP address, device details, usage patterns, location); and/or (iii) from third-party sources such as logistics partners, payment gateways, and social login providers.

Information You Provide to Us
This includes your account details (name, email, mobile number, password), preferences, profile picture, reviews, comments, transaction history, saved addresses, communications with us, participation in surveys/promotions, and any content posted publicly through the Platform (User Contributions). You acknowledge that User Contributions are shared at your own risk and may be viewed by others.

Information We Automatically Collect
This includes usage data, browsing behavior, device details, access logs, mobile identifiers (IDFA/GAID), stored files metadata, location (if permitted), and app activity. We may also collect information about installed applications (for personalization), social media-linked details, and search activities.

Use of Information
We use collected information to:

• Facilitate purchase, delivery, returns, and customer support
• Improve, personalize, and optimize the Services
• Provide recommendations, offers, and customized content
• Communicate with you regarding orders, updates, and promotions
• Display interest-based advertisements
• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized activity, or misuse
• Conduct research, analytics, audits, and internal operations
• Fulfil any purpose for which you provide the information, with your consent
• Enforce contractual terms and safeguard the Platform

Sharing of Information
We may share your information with:

• Our affiliates and group companies
• Service providers supporting operations such as logistics, payment processing, communications, hosting, analytics, and marketing
• Third parties for advertising, promotions, or personalized offers
• Buyers or successors in case of mergers or other corporate restructuring
• Law enforcement, government authorities, or courts when required by law
• Social networks when you interact with social login or sharing features
• Any party when you provide consent or initiate such sharing

We may also share anonymized/de-identified data without restriction.

Third-Party Links and Services
The Platform may contain links to external sites. We are not responsible for the privacy practices or content of such third-party services. Please review their policies before interacting with them.

Cookies
We use cookies and similar technologies to store user preferences, track usage, and enhance your experience. Third-party partners may also use cookies for marketing and analytics. Most browsers accept cookies by default, but you may modify your settings.

Security Precautions
We implement reasonable physical, electronic, and managerial safeguards to protect your information. While We follow industry standards, transmission of data over the internet carries inherent risks. You are responsible for safeguarding your login credentials.

Permissible Age
Services are intended for users aged 18 or above. If you are below 18 (or below legal age as per local laws), you may use the Platform only under parental/guardian supervision. If We learn that a minor has submitted personal information, We will delete such data promptly.

Data Retention
You may delete your account anytime. You can request deletion of personal information via Our Grievance Officer. However, We may retain certain data as required under applicable laws, for dispute resolution, fraud prevention, and legitimate business purposes. Retained data may also be anonymized for research and analytics.

Job Applicants
If you submit information for job opportunities at Zaawy.com, We may use it to evaluate your application and retain it as necessary. Such information may be shared with partners assisting in recruitment processes.

Your Consent
By accessing or using the Services, you consent to the collection, use, processing, and disclosure of your information in accordance with this Policy. If you provide information relating to others, you confirm you have authority to do so.

You also consent to Us and Our partners contacting you via SMS, email, call, or instant messaging for purposes outlined in this Policy.

Changes to This Policy
We may update this Policy periodically to reflect changes in law, technology, or business practices. Continued use of the Platform constitutes acceptance of the updated Policy.

Contact Us
For any queries related to this Privacy Policy or the processing of your information, you may contact Us at Info@zaawy.com