Return and Refund Policy
1. Eligibility for Refunds:
- Items must be returned in their original condition, unworn, unwashed, and with tags attached.
- Refund requests must be initiated within 2 days of receiving the item(s).
2. Shipping Costs for Refunds:
- Customer Responsibility: The customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Company Responsibility: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.
3. Refund Process:
- Once we receive and inspect the returned item(s), we will process your refund.
- Refunds will be issued to the original payment method within 7 business days.
4. Shipping Fees:
- Original shipping fees are non-refundable unless the return is due to our error.
- If free shipping was offered and the return causes the total order value to fall below the free shipping threshold, a standard shipping fee may be deducted from the refund.
5. Lost or Damaged Returns:
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- We are not responsible for items lost or damaged during return shipping.
6. International Returns:
- Customers are responsible for any customs fees, duties, or taxes associated with the return.
7. Contact Us:
For assistance with your return or refund, please contact our customer support team at info@zaawy.com