Return and Refund Policy

1. Eligibility for Refunds:

Items must be returned in their original condition, unworn, unwashed, and with tags attached.

Refund requests must be initiated within 2 days of receiving the item(s).

2. Shipping Costs for Refunds:

Customer Responsibility: The customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Company Responsibility: If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.

3. Refund Process:

Once we receive and inspect the returned item(s), we will process your refund.

Refunds will be issued to the original payment method within 7 business days.

4. Shipping Fees:

Original shipping fees are non-refundable unless the return is due to our error.

If free shipping was offered and the return causes the total order value to fall below the free shipping threshold, a standard shipping fee may be deducted from the refund.

5. Lost or Damaged Returns:

We recommend using a trackable shipping service or purchasing shipping insurance for returns.

We are not responsible for items lost or damaged during return shipping.

6. International Returns:

Customers are responsible for any customs fees, duties, or taxes associated with the return.

7. Contact Us:

For assistance with your return or refund, please contact our customer support team at info@zaawy.com
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Our team is available to guide you through the return process and ensure a smooth and hassle-free experience.